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Inclusivity & Accessibility at
The London Coffee Festival

We are committed to providing an inclusive, safe and respectful environment for all. Our Event Code of Conduct applies to everyone present at our events including sponsors, speakers, attendees, media, contractors and exhibitors and outlines our expectations for behaviour as well as the consequences of unacceptable behaviour. 

We’ve worked hard to make the festival as accessible and inclusive as possible, and we hope many of your needs are already covered. If you have any questions or would like to check anything in advance, please don’t hesitate to contact us here.

Buying Tickets

If you are unable to register or purchase tickets online, our team will be happy to help you. 

Please contact us in advance for support by clicking here.

Accessible Entrance

There is a step-free access entrance located on Ely's Yard. The Truman Brewery also has a lift to access all floors of the festival.

On arrival to the festival, please head towards this entrance. The team from SEND Coffee will be available to assist - please don’t hesitate to ask.

Chill Out Zone

At the festival, we have a Chill Out Zone located in Hyde Park on the First Floor - a quiet space which all of our visitors can use.

Feel free to ask a member of staff at the festival if you need information on how to get there, or if you need any further assistance.

Travel

The Truman Brewery is easily reached by tube, rail, bus or on foot.

For more information on how to get to The Truman Brewery, visit our website here.

Parking

For car parking information in and around The Truman Brewery, visit their website here

To pre-book parking for Blue Badge holders, or Drop Off/Pick Up Arrangements, please contact us here.

Assistance Dogs

Trained assistance and guide dogs are welcome to the festival.

Please be mindful that certain environments, where noise levels or attendance numbers are high, can be stressful or confusing for assistance dogs.

Accessible & Changing Facilities

The Truman Brewery has dedicated cubicles on the Ground Floor, Upper Ground Floor and First Floor.

Sign Language Interpreter

If you require a sign language interpreter during your visit to the show, please contact us here to discuss your needs in advance.

Water Refill

There are water refill stations around the festival which are clearly signposted.